Tag Archives: Africa

Don’t look back

They say you should never return to places or people you once loved.

I go back to Kampala, with Craig and Roscoe, to where we all began. This exploration of rootedness is also a celebration; we are here, together, twenty years on. Still talking, still breathing, still loving each other. These small miracles acknowledged and noted. What seems simple, is not.

We fly Uganda Airlines, cramped together in an airless cabin, in seats so close together you could kiss your neighbour by a simple turn of your head. Unfurling ourselves in Entebbe, we walk through the sanitised airlink sealing us away from the welcoming smells of rich red murrum earth. However, the stench of progress is quickly wiped by the familiar chaos of immigration. One day a country will design an immigration service that reflects the warmth of the people within. This is not that day.

The vast emptiness of the Chinese built airport building, is in contrast to the melee of humanness which swarms outside. I’d forgotten the propensity for noise and nearness. These are a people who can create a noise level unmatched outside of a premier league football ground on a Saturday afternoon and an ability to stand so close that they can see the freckles on my nose.

We spend 30 minutes in the car going nowhere; embroiled in a queue of traffic inching towards the two barriers which offer a tantalizing escape from the airport confines. The argy-bargy of cars, trucks and Matatu’s bursts onto the Chinese owned highway where every toll shilling goes ‘Kerching‘ into the coffers of the Chinese government. This is a prime example of the Belt and Road initiative, binding Africa to the future of the Far East; an active choice of the current political elite who ignore the vision of their new colonial masters.

I still marvel at this highway; 20 years ago a drive to Entebbe could take 1 hour or several, if you made it at all. From 1998 to 2000 it was so dangerous and the kidnappings and shootings so frequent, you had to be escorted by armed guard. Given I travelled across Africa so frequently, I was incredibly blasé about a truck full of loaded AK 47’s ahead and behind my regular airport convoy. I look back at my old-self life and wonder what happened to that woman; the one full of ignorant bravado.

Now we are in Kampala in 50 minutes. The city has grown four-fold in the twenty years since our first departure. It’s a grown up city with high rises vying with traffic lights and the hive of boda-bodas swarming every inch of tarmac and murrum road. It’s interesting to see a rise of middle class affluent Ugandans unabashedly flaunting their wealth and good fortune, this alongside the obvious increase of international populations from the Middle and Far East, lends a curious distinction between the haves and the have-nots.

We stay with friends in Kololo, the same familiar suburb where we used to live. That word familiar is an oxymoron- what remains is the names of the streets, what exists today is an capricious mix of office blocks, and high rise apartments crammed together next to restaurants, clubs and bars. These compete with each other to be heard in a cacophony of thumping baseline beats lasting until 4am. Ear plugs are essential for a good nights sleep.

Where he began.

I drag the boys to Owino market. I want Roscoe to see and experience real life for ordinary Ugandans. It’s hugely entertaining to hear the calls of “Big Man, Hey, Big Man” and “Mzungo, Big Man” as I trail in his wake, letting him take the heat in the hope of a white-man sale. We eventually reappear into the light of the day not having spent a dime but rich in the assault of all senses.

After the clamour of noise and hustle of Owino, we jump in the car and crank it up the hill towards a new attraction; the mosque which was completed in 2006, two years after our departure. Funded and opened by Gadaffi, it is the fourth largest mosque in the world and the largest in sub-Saharan Africa. It is well organised and dressed appropriately we embark on our tour which culminates in a circular climb of 272 steps to the top of the minaret where we are rewarded by a 360 view of Kampala. It is comforting to see a few green spaces in about the morass and jumble of concrete and brick. From up here there is an obvious haze lying over town, created by over industrialization, belching black smoke from old cars and trucks, the burning of charcoal and anything else from the city slums and a general lack of regulation. The plethora of shisha pipes in every bar adds to the already poor air quality and my pretend tongue fizzes warning signals leading me to wonder about the longer term health of Kampala residents.

Kampala mosque

Back on the ground we head off to the place of our betrothal; the Baha’i temple. Even here, the pace of industrial development is ever present- the steam roller and digger are both noisily busy creating a new murrum road up to the temple itself. The building itself is reassuringly familiar and we hide on the other side of its sunshine yellow decagon walls, enjoying the setting while reminiscing and concurrently boring Roscoe who indulges us with feigned interest.

Africa’s Baha’i temple

The next day we leave Kampala just after sunrise, the city is already bustling with busy people and tired revellers returning home from the jangle of 24/7 bar fun. We are heading towards Jinja and the promise of a Grade 5 white water rafting experience. This drive is not for the faint hearted and we pass several lorries and sugar cane trucks upended on both sides of the road. Years ago, as we drove through Mabira forest, we would see local folks walking with big stones in their hands, to throw at the marauding baboons who fight each other harder than rival supporters at an ‘auld firm’ game. This trip there are no baboons but the road sellers are still peddling their well-cooked ‘chicken on a stick’ proving the longevity of old favourites. Arriving at Nile Explorer River Lodge, it’s fascinating to see the wide age range of dwindling tourists still seeking Ugandan thrills. I’m not daft enough to go anywhere near the raft- I left my need for that kind of excitement somewhere on the birthing table- so I spend the day watching the backpacking youngsters chasing adrenaline kicks offered by bungee jumping, white water rafting, kayaking and the catapult slide into the Bilharzia infested waters of the Nile. I know we will need to attend the Doctors surgery the following day as the boys will need the necessary medication as payment for their day of fun.

The boys on the Nile

There follows a lovely day catching up with old friends in new haunts and a final meal in Aurous, the fine dining bar and restaurant which has been created in our old house and garden at plot 11 Roscoe Road. It’s surreal to be drinking cocktails in that garden, with our boy. A plot beyond imagining when we locked up the house for the final time all those years ago.

The old ‘hoose’, plot 11, Roscoe Road

Being here with Roscoe has been all I had hoped for. He understands our passion for Africa much better by stepping onto Ugandan soil. But there are other African nations waiting to be explored.

So as we say our farewells, I think this truly will be my farewell. I love the Ugandan people who are, without doubt, one of the warmest, most hard working and diligent African people on earth. But I cannot support the values of the political elite and some of their recent draconian laws, challenge my personal values to their core.

Uganda won’t miss me or my tourist dollar. It’s thriving, attracting alternative continents of nationalities to its borders. But understandably its lack of tolerance to difference has negatively impacted its attraction to Western tourists and the knock on effect on local businesses and the economy, alongside reducing the exposure of Ugandans to the rich myriad of cultures, attitudes and beliefs, will be sadly felt for years to come.

Sun sets on the Jinja road.

Control

In moving from the traditional authoritarian, hierarchical organisation to a locally controlled organisation, the single greatest issue is control.  Beyond money, beyond fame, what drives most executives of traditional organisations is power, the desire to be in control.  Most would rather give up anything than control

Peter Senge, The Fifth Discipline

I have come across this issue many times in my career.  One example involved implementing a global change programme which saw the low-level, repetitive,administrative and data intensive work of our corporate  functions move to Bangalore, India.  bangalore-officeDespite the people outcome – a loss of about 200 roles as the activity moved to our partner in India, the business case and benefits could not be argued.  These included improved service,  greater opportunity to learn from and streamline the work and data and eventually create a more integrated way of using  information.  And save a lost of cost.  But our country managers fought tooth and nail to stop this from happening.  Our Operating Model (the way we are organised to do our work and make decisions) was structured so that these country managers were kings of their own domains with little or no interference from the centre.  They controlled their operation from end to end including their people and their activities.  The role of the Centre was to provide guidance, expertise and solutions which  the country manager could choose to implement or ignore. This made any global change very tricky!  There was little room for tell and do, this was all about influence and persuasion, treating each country manager individually, recognising some are influenced by others, some need to see the change in action first, others need to see the intricate details of the cost savings, yet others needed to speak to and know companies who have implemented similar changes.  Our stakeholder engagement plan was large and complex.  This was not change implemented by ‘sheep -dip’.  At the heart of it all was the fact that the operating model had changed, the centre was asserting control over the kings in country.

UgandaBut I have great empathy with these country managers.  My first role in Africa was as ICL’s Business Transformation Director, tasked with implementing our shift from hardware to software and services.  When the Regional Director  resigned in protest about this change, I found myself with my old job and my new – Regional Director for ICL East Africa and Malawi – poacher and gamekeeper!  Getting under the skin of the new role gave me the insight that what we had planned back in the comfort of HQ in UK, would ruin our business across Africa. This was a continent that had no stable power supply, that needed layer upon layer of infrastructure long before we could talk about IT services.  laying network cable in AfricaOur best sellers – cash machines to rival NCR, retail machines for the growing consumer goods market, laying network cables for business growth – had no room in the new strategy.

The African Exec team spent long and fraught days preparing our response – our 5 year business strategy  – to present to the Group CEO.   I flew back to the UK with the Africa CEO to make this presentation and to influence the Executive team.  It was hard to hear the Group CEO accuse me of “going native”.  We flew back to Johannesburg with their instructions ringing clear in our heads.  We knew the strategy was doable in South Africa but there was little room in East or West Africa for such a move.

Two years later I did a deal with President Museveni of Uganda to automate the voter registration process across Uganda using a thumb print and a bar code scanner. Uganda-Electoral-CommissionThroughout the negotiation and the development of the prototype,  every document was poured over, debated, re-drafted and discussed by our legal and corporate strategy teams in the UK .  On the morning of contract signature a call came from the UK.  On reflection, they did not want us to provide the technology or service it.  We were not to sign.    It was the beginning of the end for ICL in the region. And the most difficult conversation to have personally with the President. This outcome and the reality of  who really was in control was one of my big lessons in business.

There is no such thing as absolute control.  Throughout the chain of command from the fund managers to the board, the CEO, the Exec, the customers, the employees, the suppliers, their suppliers and beyond, no one group or individual has control.  This network and layers of governance keeps everyone safe.

The only thing we control is our thoughts and our behaviours.  Everything else is illusion.

illusion